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Service Quality Officer – French Speaker Jobs in Sharjah

Service Quality Officer – French Speaker Jobs in Sharjah

1- Service Quality Officer – French Speaker
Job: Full Time
Location: Sharjah, United Arab Emirates

Description:
Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales.

Job Responsibilities:
a- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
b- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
c- Applies quality based incentive scheme to maximize productivity and drive the motives of the team.

Job Requirements:
a- Bachelor degree in Management/ Administration or equivalent.
b- Capable of using technology systems and tools; proficient in Microsoft Office.
c- Proven skills in enhancing performance, achieving targets and increasing sales.

For more details, please scroll down & see the details.

Company Overview:

Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport, UAE.
Official Website: airarabia.com

UAE – Air Arabia Jobs 2023

Title Service Quality Officer – French Speaker Jobs in Sharjah
Hiring Organization Air Arabia
Job Location Sharjah, United Arab Emirates
Date Posted Apr-17-2023
Base Salary AED
Employment Type Full Time
Valid Until N/A
Job Data

Service Quality Officer - French Speaker Jobs in Sharjah

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