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JCPenney
Sales Floor Supervisor Jobs In Sharjah | JCPenney
About the job
General Description
General Description
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.
Primary Responsibilities
- Customer Service & Sales – Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
- Store Merchandise Standards – Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
- Omnichannel – Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.
- Specialty Businesses – Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
- Team Development – Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
- Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Core Competencies
To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:
Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it’s hard. Strives to achieve excellent results by creating a culture of continuous improvement.
About JCPenney
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company’s mission to help customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
To apply for this job please visit www.linkedin.com.
Basic Qualifications And Skills:
When outlining basic qualifications and skills, it’s important to cater the list to the specific job or industry. However, there are several common qualifications and skills that are generally applicable across many professions:
Basic Qualifications
- Educational Background:
- High school diploma or equivalent (for entry-level positions)
- Bachelor’s degree in relevant field (for more advanced roles)
- Specific certifications or technical training as required by the job
- Work Experience:
- Relevant industry experience (number of years may vary)
- Specific job role experience (e.g., sales, customer service, administration)
- Technical Skills:
- Proficiency with relevant software and tools (e.g., Microsoft Office, industry-specific applications)
- Basic computer skills (typing, email, internet research)
- Language Proficiency:
- Fluency in the primary language of the workplace
- Additional languages as required by the job
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Basic Skills
- Communication:
- Strong verbal and written communication skills
- Active listening skills
- Problem-Solving:
- Ability to identify problems and find effective solutions
- Critical thinking and analytical skills
- Teamwork:
- Ability to work well with others in a team setting
- Collaborative and supportive attitude
- Time Management:
- Ability to prioritize tasks and manage time effectively
- Organizational skills
- Adaptability:
- Flexibility to adapt to changing work environments and job duties
- Willingness to learn and take on new challenges
- Customer Service:
- Strong customer service orientation
- Ability to handle customer inquiries and complaints professionally
- Attention to Detail:
- Meticulous and detail-oriented approach to work
- Ability to follow instructions accurately
- Basic Financial Literacy:
- Understanding of basic financial principles (budgeting, invoicing, etc.)
- Ability to handle basic financial transactions if required
- Basic Project Management:
- Ability to manage small projects or tasks from start to finish
- Understanding of project management principles
- Technical Aptitude:
- Basic understanding of technical aspects relevant to the job
- Willingness to undergo further training or certification if needed
These qualifications and skills provide a solid foundation for most entry-level to mid-level positions and can be tailored to fit specific job requirements.
Benefits
Employee benefits are crucial for attracting and retaining talent, as well as for ensuring the well-being and satisfaction of employees. Here are some common benefits that companies often provide:
Standard Benefits
- Health Insurance:
- Medical, dental, and vision coverage
- Prescription drug coverage
- Retirement Plans:
- 401(k) or 403(b) plans
- Company matching contributions
- Paid Time Off (PTO):
- Vacation days
- Sick leave
- Personal days
- Parental Leave:
- Maternity and paternity leave
- Adoption leave
- Life and Disability Insurance:
- Life insurance policies
- Short-term and long-term disability insurance
Additional Benefits
- Flexible Work Arrangements:
- Remote work options
- Flexible hours
- Professional Development:
- Training and development programs
- Tuition reimbursement
- Professional certification support
- Wellness Programs:
- Gym memberships or fitness subsidies
- Mental health support and counseling
- Wellness challenges and incentives
- Employee Assistance Programs (EAP):
- Counseling services
- Legal and financial advice
- Work-Life Balance:
- Paid family leave
- Childcare assistance
- Employee discounts
- Recognition and Rewards:
- Performance bonuses
- Employee recognition programs
- Service awards
- Commuter Benefits:
- Transportation subsidies
- Parking allowances
- Food and Beverage:
- Free or subsidized meals and snacks
- Coffee and beverage services
- Technology and Equipment:
- Company-provided laptops and mobile devices
- Home office setup allowances
- Other Perks:
- Volunteer time off
- Pet insurance
- Company events and outings
Offering a comprehensive benefits package can significantly enhance employee satisfaction and loyalty, making it an important aspect of a company’s overall compensation strategy.
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Beware Of Fraudsters!
Fraudsters use various tactics to deceive and exploit people. Here are some common scams and tips to avoid them:
- Phishing Scams: Fraudsters send emails or messages pretending to be from legitimate companies, trying to get you to reveal personal information.
- Tip: Verify the sender’s email address, avoid clicking on links in suspicious emails, and never provide personal information.
- Phone Scams: Scammers call pretending to be from banks, government agencies, or other organizations, asking for sensitive information.
- Tip: Hang up and call the organization directly using a verified number.
- Online Shopping Scams: Fake websites or listings that offer products at unbelievably low prices.
- Tip: Research the seller, read reviews, and avoid deals that seem too good to be true.
- Tech Support Scams: Fraudsters claim to be tech support from well-known companies, saying there’s a problem with your computer.
- Tip: Do not allow remote access to your computer unless you are certain of the person’s identity.
- Investment Scams: Offers of high returns with little or no risk.
- Tip: Be skeptical of investments that promise guaranteed returns and do thorough research before investing.
- Romance Scams: Scammers create fake profiles on dating sites to build relationships and eventually ask for money.
- Tip: Be cautious about sharing personal information and sending money to someone you haven’t met in person.
- Charity Scams: Fake charities that pop up after natural disasters or other crises.
- Tip: Verify the charity through a trusted source before donating.
- Lottery and Prize Scams: You receive notifications that you’ve won a prize or lottery you didn’t enter, but need to pay fees to claim it.
- Tip: Legitimate lotteries do not ask for upfront fees.
- Job Scams: Offers for high-paying jobs with little effort, often requiring upfront fees for training or equipment.
- Tip: Research the company, and be wary of job offers that require payment upfront.
Stay vigilant and always double-check any suspicious offers or requests. If in doubt, seek advice from trusted sources or authorities.
Disclaimer & TOS:
The information provided here is for general informational purposes only. While every effort has been made to ensure the accuracy and reliability of the information, it is not intended to substitute for professional advice or judgment. Always exercise caution and perform your own research before taking any action based on the information provided.
We do not assume any liability or responsibility for any errors or omissions in the content or for any loss or damage arising from the use of this information. Be aware of the risks associated with fraud and scams, and consult with a professional if you have concerns or require specific advice.
