The Operation Manager is responsible for managing the operation of assigned QSR and/or casual dining units in support of the location. The role holder is also responsible for achieving targeted sales, profitability, customer service, and market share goals, while protecting the long-term success and integrity of our business.
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Company Overview:
Job Responsibilities:
Maintain an in-depth understanding of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
Analyze and manage financial results of the units to ensure maximum profits are balanced with customer and associate satisfaction
Manage the day to day activities of associates and assigns responsibilities to ensure units are open and staffed appropriately, the store is clean, inventory levels are appropriate and equipment is working properly
Ensure an exceptional level of food, service, ambience and overall customer and associate satisfaction
Ensure that all products are prepared and presented in accordance with brand or company standards
Monitor activities, duties and responsibilities of exempt-level associates on the management team to ensure they are performing exempt-level work on a daily basis
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