Transguard Group Jobs 2024 Dubai | Account Manager Jobs

Transguard Group Jobs 2024 Dubai | Account Manager Jobs

Financial

• Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
• Required to drive contract profitability through understanding of key performance indicators on each contract
• Responsible and accountable for organic growth and new business opportunities

Customer

• Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
• Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents
• Drive operational excellence across assigned accounts, providing clients with exceptional service and delivery

Process

• Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance
• Plan mobilization of staff according to agreed timescales with the client and proactive management of off hires
• Ensure the correct workflow process are in place and followed by reporting team

Innovation

• Identify areas where repetitive tasks can be automated
• Reduce the amount of manual data and identify cost saving initiatives/process improvements

Selection Criteria

• 3-4 years’ experience in an outsourcing company or similar largescale workforce
• UAE Driver’s License
• Excellent computer and reporting skills
• Should have a strong understanding of manpower operations with a detailed knowledge of mobilization, recruitment, sales, human resources, and financial planning.
• Excellent commercial awareness and ability to lead sales initiatives and deliver complex manpower and managed solutions.
• Fluency in English is required