Technical Support Specialist Jobs | InMotion Hosting Jobs Virginia Beach

For More Jobs : Click Here

About The Job

Specialists! We love to thrill our customers everyday with our high level of customer service, professionalism, and desire to succeed and grow personally and professionally. We can’t wait to virtually meet you, apply today!

The position:

Our team is looking for a full-time Technical Support Specialist to assist our customers with any issues they may be having with their web hosting services.

In this position you will:

Troubleshoot the technical problems of our web hosting customers through inbound calls, chats, and tickets
Learn from your peers and teach what you’ve learned to others in our collaborative environment
Walk customers through the setup of email, cPanel, and FTP clients
Continue to build and grow your technical skillset with our great internal tools and trainings
Be 100% focused on helping customers – so no sales or upselling
Not rely on scripts. We are real people, and we have real conversations with our customers

So what are some of the things we are looking for?

English fluency is required. Must be able to communicate with US-based customers
Willingness to learn and grow to higher-level technical roles
A helpful attitude and friendly disposition
Knowledge of Linux
Experience creating or hosting websites and a working knowledge of cPanel is preferred
Technical problem-solving skills
Experience in a helpdesk or call center environment is preferred
Ability to explain technical solutions in layman’s terms

Why should you apply:

At InMotion Hosting you build meaningful relationships in a fun environment that supports your growth not only in the office but virtually as well. Our team of ambitious learners creates, innovates and helps others. Come grow with us!

The possibility of profit-sharing twice a year
Medical, dental, vision, short and long-term disability, life insurance, and 401(k) plans Plus 401(k) matching opportunities within the United States
Paid time off and company-paid holidays
Free VPS hosting
Additional paid time off to volunteer in your community
Reimbursement for tuition, certifications, or professional memberships
Opportunities for professional growth through career coaching, job shadowing, peer mentoring, and company-wide trainings
Corporate discounts
Recognition for your years of services
Wellness initiatives

To apply for this job please visit www.linkedin.com.