Technical Support Specialist Jobs | SPX FLOW Jobs Pennsylvania

The Deskside Support Specialist is responsible for managing the lifecycle and resolution of incidents and requests globally for our EUC community.

• Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working.
• Resolves incidents and fulfills service requests with high level of customer service.
• Prepare and maintain KDs for services in scope.
• Provide support, advise & training to service desk when required.
• Participate in testing for introduction of new or improved services.
• L1-L2 Server/Network management
• L1-L2 Security related responsibilities
• Inventory Management for Stock/Spares
• Mail Administration

• Sound expertise with windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft products, servers, desktops, laptops, VPN, printers, video conferencing, telecommunications devices / monitoring tool including mobile devices, local area network, etc.
• Good knowledge of working with a Service Desk tool such as Ivanti IT Service Management (ISM).
• Take-charge individual with lots of energy & initiative.
• Excellent customer service skills and customer focus.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Must be highly self-motivated, self-directed, exhibit strong initiative and be attentive to detail.
• Good English verbal and written communication skills with the ability to present ideas in a user-friendly language.

• 2-3 years of experience in a related position in a corporate environment
• Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study
• Experience with Desktop, LAN and telecommunications devices including mobile devices

• Microsoft, A+
• ITIL

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to sit and use hands, fingers, handle or feel, talk, see and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move occasionally lift office products and supplies, up to 25 pounds. Use of the appropriate PPE is required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job operates in a manufacturing professional office environment. The employee can be exposed to fumes or airborne particles, moving mechanical parts, vibration and loud noise level while on the production floor.

The noise level in the office work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Quality encompasses all aspects of SPX’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.