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Senior IT Support Engineer | Jobs In Dubai

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BPO

Senior IT Support Engineer | Jobs In Dubai

Job Details

Job Position – Senior IT Support Engineer

Company Name – IBT: No. 1 BPO Company in Middle East

Job Responsibilities:

· End user support onsite or remote.
· Excellent knowledge on MS Windows 10 & 11 operating system.
· Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.
. Basic of Linux operating systems.
· Hands on experience and knowledge on RAID configurations.
· Knowledge on Widows Server Clustering.
· Knowledge of troubleshooting IOS & MAC systems.
· Installation & troubleshooting or MS Office products.
· Strong troubleshooting knowledge of Outlook, Email issues.
· Strong Knowledge and experience on O365 Management Portal.
· Knowledge and experience on SharePoint and OneDrive.
· Knowledge and experience on Email Hosting Migrations, DNS Management.
· Knowledge on MS Azure, MS InTunes & Cloud technologies.
· Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.
· Ability to install/configure & troubleshoot various types of printers.
· Ability to configure email accounts, outlook on PC & Mobile devices.
· Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.
· Understanding of Windows Servers, EXSI & Hyper-V, Virtualization.
· Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.
· Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.
· Hands on Knowledge on Firewall Policies, VPN Tunneling, SSL VPN.
· Knowledge on CCTV, NVR, DVR configuration and settings.
· Demonstrate proactive approach. Identify and suggest possible improvements on procedures.
· Carry out preventive maintenance as per the scheduled calendar.
· Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.
· Excellent attitude towards user support & possess strong communication skills.

To apply for this job email your details to Jobs@ibtevolve.com

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