Project Manager Jobs | Wiley Jobs Cary

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

J&J Editorial is a growing organization that supports the editorial management of a variety of scholarly publications, primarily academic journals. J&Js employees are experts in helping editorial offices set priorities and create the workflow necessary for submission growth and timely publication.

We are currently looking to fill a full-time position as a Project Manager. You will be working directly with clients to help them interface with the systems we offer. This will involve managing questions and issues with their sites and maintaining a positive relationship with them.

• Work closely with new and existing customers to facilitate software configuration changes and troubleshoot user issues and software defects
• Manage the complete process of setting up new sites for customers
• Train customers on new sites and features
• Act as a liaison between customers and the software development team to gather requirements, prepare product specifications, and perform software quality assurance testing
• Create and maintain software documentation

• Prior experience providing technical customer support and troubleshooting
• Ability to independently manage multiple, concurrent tasks and projects
• Interest in project management
• Strong problem solving and solution research skills
• Excellent written and oral communication
• Ability to explain complex technical concepts to customers from non-technical backgrounds
• An empathic and friendly attitude, willingness to advocate for customers
• Proficiency in Microsoft Office suite
• Knowledge of basic HTML, CSS, and/or SQL preferred
• Technical background preferred
• Familiarity with scholarly publishing is a plus

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.