IT Supervisor Jobs in Palm Hotel Dubai

Perched on a private peak of Palm Island, One&Only The Palm is an exclusive beachfront haven where the modern marvels of Dubai blend with the timeless allure of old Arabia. With extensive knowledge and heartfelt hospitality, we anticipate and exceed our guests’ expectations. Whether crafting the perfect family outing or curating a romantic private dinner, we approach everything with creativity to ignite a sense of wonder, discovery, and adventure.

With breathtaking resorts around the world and exciting expansions on the horizon, Kerzner International is now offering a fantastic opportunity for an I.T. Supervisor to join the I.T. team at One&Only The Palm Hotel in Dubai.

As our global brands grow, your role will be crucial to the resort’s success, extending beyond guest and colleague relationships. You will be responsible for the day-to-day support of IT systems, including business and office systems, computer networks, and telephony systems throughout the hotel.

Key Responsibilities:

– Support the establishment and maintenance of IT operations to meet the administrative and service delivery needs of the resort.
– Manage hardware, software, and network infrastructure, including commissioning, migrating, and decommissioning, while ensuring user access for colleagues.
– Provide user management support for account maintenance.
– Perform routine checks and maintenance of networked workstations and peripherals.
– Conduct acceptance testing for new IT equipment.
– Install, configure, and remove standardized software as directed by the Cluster Director of IT.
– Accurately manage IT assets and software licenses through the IT asset management system.
– Maintain the IT knowledge base, including system documentation, procedures, and help sheets.
– Proactively monitor and deploy system security patches and malware updates.
– Administer backup and recovery operations, monitor equipment, and analyze any backup issues, reporting findings to the Cluster Director of IT.
– Perform web or system development tasks as needed.
– Regularly back up the resort’s website and ensure security patches are tested before updating the live site.
– Generate and review system and network monitoring reports.
– Manage the Helpdesk system, ensuring timely and effective responses to job requests, and escalating as necessary.
– Investigate and document support actions, diagnostics, outcomes, and time spent on tasks in the support log.
– Ensure that all helpdesk requests are completed and outcomes communicated to colleagues.
– Develop procedures and help sheets to guide colleagues in best practices.
– Continuously seek ways to improve internal client satisfaction and strengthen customer relationships.