Information Technology Support Specialist | jobs in Dubai

Job Position – Information Technology Support Specialist

Company Name – Andersen

Key Responsibilities:

Manage users’ accounts, email concerns and access. Provide support for MS Office programs (Word, Excel, PowerPoint, Outlook, Teams) including, installation, updating and troubleshooting.
Implement and manage data backup and disaster recovery procedures to ensure business continuity.
Monitor and enforce cybersecurity protocols to protect company data, including firewall management, antivirus updates, and vulnerability patching.
Support external vendors with IT purchases and services. Aid in the establishment and upkeep of office networks and servers.

Requirements:

Degree in IT, Computer Science, or a related field.
Proven experience in technical support, troubleshooting, and network/system administration.
Strong knowledge of Windows, Mac, cloud-based applications, and MS Office Suite.
Familiarity with firewalls, intrusion detection systems, encryption tools, and cybersecurity protocols.
Experience implementing and maintaining backup policies and disaster recovery plans.
Ability to identify and respond to phishing, malware, and other cyber threats.
Strong problem-solving skills and ability to work under pressure.
Excellent communication and teamwork abilities.

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