Immigration Coordinator Jobs | Move One Jobs

Immigration Coordinator Jobs | Move One Jobs

Job Description

Position Purpose

The Move One Immigration Coordinator  is a senior member of the immigration team and is the primary point of accountability for Move One’s immigration clients in their assigned destination.

Responsibilities / Duties / Functions Tasks

• Collection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail.
• Monitoring changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team / Country Manager / Product Manager / Clients);
• Conducting bi-monthly staff meetings covering scheduling, training updates, and operational reminders, with all local Immigration staff, including phone meetings with any consultants in other cities;
• Ensuring that all services are invoiced within the shortest possible time (not later than 48hrs after the service is complete), in accordance with clients billing requirements;
• Creating regular – monthly reports (for: invoiced services, new clients, service issues, staffing issues, feedback, other) for the Country Manager;
• Ensuring that Immigration staff complete any updated training programs by the assigned deadline;
• Collecting feedback on the vendors and reporting to the Country Manager of any service issues arising from those feedback reports;
• Collecting feedback from clients (Transferee, HR, RMC, other) and reporting it to the Country Manager and Key Account Manager, and recording it in V3;
• Meeting, as required, with representatives of the preferred vendors to ensure a positive working relationship;
• Ensuring that immigration templates, information in V3 and on Move One website is always up to date;
• Monitoring the holiday scheduling of Immigration staff to avoid staffing shortages;
• Assigning booked immigration services to an immigration Consultants;
• Immediately advising the client of any service related complaints, issues or challenges;
• Immediately notifying the Product Consultant, and Country Manager of any service issues or escalations brought to their attention by a client;
• Supporting the Immigration Consultants with guidance, advice, and training during the service;
• Monitoring the Immigration Consultants reporting in V3;Supporting local business development staff by attending meetings with potential clients as required;
• Creating and submitting operational reports and updates as required by the Country Manager, Key Account Manager, and Product Manager;
• Participating in bi-annual performance reviews of local Immigration staff;
• Participating in bi-annual Management Review meetings for their destination;
• Responding to client requests for rates or immigration information on the day received (within 24 hours the latest);
• Completing any client forms related to the service;
• Tracking upcoming expiration dates in viaRELO and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices;
• Recording vital service related information in viaRELO, and monitoring data entered by Consultants (comments, statuses, time-tracker, costs, other fields, and closing jobs;
• Updating client specific information based on client alignment;
• Representing Move One at expat events in their location as needed;
• Work effectively as a team contributor on all assignments;
• Interact professionally with other employees, customers and suppliers;

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations;