HUMAN RESOURCES VISION

We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.

POSITION PURPOSE

As a housekeeping attendant you will be responsible to clean different areas of the hotel, delivering high standards.

ESSENTIAL FUNCTIONS

• Able to work in the cleaning of the rooms, in the cleaning of public areas or in the laundry accordingly to the hotel’s operational needs, company standards and guarantee highest quality.
• Able to work as a Team player.
• To keep all equipment clean, tidy and well maintained.
• To have a complete understanding of the different cleaning products and tools under use.
• To carry out special jobs, projects, tasks according to the needs of the hotel.
• Able to report damage or missing items to the supervisors.
• To report and delivery to the supervisor any lost and found property in the rooms, public areas or back of the house.
• Able to work in high cleaning in the rooms and public areas.
• To attend special guest requests in a courteously and promptly manner.
• To be ready to give a personalized experience to our guest.
• To attend daily briefings, and participate in a proactive way.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Hotel experience is an advantage
• Ability to work in a team

QUALIFICATION STANDARDS

• Totally embrace the philosophy of guest and customer service and owns the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of our customers;
• Are detail oriented;
• Thrive on pride of work and its product;
• Play as a team to achieve common goals;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Demonstrate self-confidence, energy and enthusiasm;
• Have a strong ability to learn skills, retain and demonstrate learning;
• Uphold ethical business practices.