Ebilos
Allianz Partners
Helpline Care Advisor Jobs In Dubai | Allianz Partners
About the job
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers
Summary:
Our Customer Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Customer Care Advisors must anticipate and meet the needs of our client as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .
Main Responsibilites:
- Act as the main point of contact of clients worldwide such as Expatriates, Brokers, and Medical Providers, while manage large amounts of inbound and outbound calls in a timely manner.
- Responsible in delivering outstanding and quality customer service, and ensuring promises are delivered to client on time ; work on rotating shift patterns (24/7).
- Respond to client queries and requests through email within 24 hour service level agreements.
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients.
- Proactive in handling client complaints and ensuring customer satisfaction and retention.
- Committed to the Helpline Department’s service standards, including company’s procedures in relation to anti-corruption, fraud, and data protection.
- Assist our in-house Medical Services Team in coordinating client’s hospital admission, evacuations, repatriations, and other cases as required.
- Build positive and professional working relationships with internal clients, e.g. Dublin Helpline, Claims, Medical Services, Sales & Client Relations Team, Policy Management Team, and Medical Providers Management Team.
- Ability to adapt and quickly learn the technical aspects of the job and offer system solutions or work-around where possible.
- Meet daily/monthly/quarterly performance target/output despite challenges and ad hoc assignments.
- Ability to action and complete ad hoc tasks at the request of Team Leader/Supervisor/Manager.
- Participate in coaching and mentoring new team members where appropriate and act as a new starter buddy if required.
- Participate in the enhancement of workflows and procedures, presentations, client visits, and visitor meetings.
Minimum Requirements:
- English speaker.
- Degree Required
- Excellent customer service experience, medical or insurance background is a plus.
- Ability to work in a pressurized environment and produce accurate work within service level agreements.
- No issues working in 24/7 Operations even during weekends and holidays.
- Proficiency in verbal and written communication.
- Strong adaptability to different applications, including proficiency in MS Office applications (Word, Access, Power point, & Excel), Outlook, and general internet and research skills.
To apply for this job please visit www.linkedin.com.
Basic Qualifications And Skills:
When outlining basic qualifications and skills, it’s important to cater the list to the specific job or industry. However, there are several common qualifications and skills that are generally applicable across many professions:
Basic Qualifications
- Educational Background:
- High school diploma or equivalent (for entry-level positions)
- Bachelor’s degree in relevant field (for more advanced roles)
- Specific certifications or technical training as required by the job
- Work Experience:
- Relevant industry experience (number of years may vary)
- Specific job role experience (e.g., sales, customer service, administration)
- Technical Skills:
- Proficiency with relevant software and tools (e.g., Microsoft Office, industry-specific applications)
- Basic computer skills (typing, email, internet research)
- Language Proficiency:
- Fluency in the primary language of the workplace
- Additional languages as required by the job
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Basic Skills
- Communication:
- Strong verbal and written communication skills
- Active listening skills
- Problem-Solving:
- Ability to identify problems and find effective solutions
- Critical thinking and analytical skills
- Teamwork:
- Ability to work well with others in a team setting
- Collaborative and supportive attitude
- Time Management:
- Ability to prioritize tasks and manage time effectively
- Organizational skills
- Adaptability:
- Flexibility to adapt to changing work environments and job duties
- Willingness to learn and take on new challenges
- Customer Service:
- Strong customer service orientation
- Ability to handle customer inquiries and complaints professionally
- Attention to Detail:
- Meticulous and detail-oriented approach to work
- Ability to follow instructions accurately
- Basic Financial Literacy:
- Understanding of basic financial principles (budgeting, invoicing, etc.)
- Ability to handle basic financial transactions if required
- Basic Project Management:
- Ability to manage small projects or tasks from start to finish
- Understanding of project management principles
- Technical Aptitude:
- Basic understanding of technical aspects relevant to the job
- Willingness to undergo further training or certification if needed
These qualifications and skills provide a solid foundation for most entry-level to mid-level positions and can be tailored to fit specific job requirements.
Benefits
Employee benefits are crucial for attracting and retaining talent, as well as for ensuring the well-being and satisfaction of employees. Here are some common benefits that companies often provide:
Standard Benefits
- Health Insurance:
- Medical, dental, and vision coverage
- Prescription drug coverage
- Retirement Plans:
- 401(k) or 403(b) plans
- Company matching contributions
- Paid Time Off (PTO):
- Vacation days
- Sick leave
- Personal days
- Parental Leave:
- Maternity and paternity leave
- Adoption leave
- Life and Disability Insurance:
- Life insurance policies
- Short-term and long-term disability insurance
Additional Benefits
- Flexible Work Arrangements:
- Remote work options
- Flexible hours
- Professional Development:
- Training and development programs
- Tuition reimbursement
- Professional certification support
- Wellness Programs:
- Gym memberships or fitness subsidies
- Mental health support and counseling
- Wellness challenges and incentives
- Employee Assistance Programs (EAP):
- Counseling services
- Legal and financial advice
- Work-Life Balance:
- Paid family leave
- Childcare assistance
- Employee discounts
- Recognition and Rewards:
- Performance bonuses
- Employee recognition programs
- Service awards
- Commuter Benefits:
- Transportation subsidies
- Parking allowances
- Food and Beverage:
- Free or subsidized meals and snacks
- Coffee and beverage services
- Technology and Equipment:
- Company-provided laptops and mobile devices
- Home office setup allowances
- Other Perks:
- Volunteer time off
- Pet insurance
- Company events and outings
Offering a comprehensive benefits package can significantly enhance employee satisfaction and loyalty, making it an important aspect of a company’s overall compensation strategy.
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Beware Of Fraudsters!
Fraudsters use various tactics to deceive and exploit people. Here are some common scams and tips to avoid them:
- Phishing Scams: Fraudsters send emails or messages pretending to be from legitimate companies, trying to get you to reveal personal information.
- Tip: Verify the sender’s email address, avoid clicking on links in suspicious emails, and never provide personal information.
- Phone Scams: Scammers call pretending to be from banks, government agencies, or other organizations, asking for sensitive information.
- Tip: Hang up and call the organization directly using a verified number.
- Online Shopping Scams: Fake websites or listings that offer products at unbelievably low prices.
- Tip: Research the seller, read reviews, and avoid deals that seem too good to be true.
- Tech Support Scams: Fraudsters claim to be tech support from well-known companies, saying there’s a problem with your computer.
- Tip: Do not allow remote access to your computer unless you are certain of the person’s identity.
- Investment Scams: Offers of high returns with little or no risk.
- Tip: Be skeptical of investments that promise guaranteed returns and do thorough research before investing.
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- Tip: Be cautious about sharing personal information and sending money to someone you haven’t met in person.
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- Tip: Verify the charity through a trusted source before donating.
- Lottery and Prize Scams: You receive notifications that you’ve won a prize or lottery you didn’t enter, but need to pay fees to claim it.
- Tip: Legitimate lotteries do not ask for upfront fees.
- Job Scams: Offers for high-paying jobs with little effort, often requiring upfront fees for training or equipment.
- Tip: Research the company, and be wary of job offers that require payment upfront.
Stay vigilant and always double-check any suspicious offers or requests. If in doubt, seek advice from trusted sources or authorities.
Disclaimer & TOS:
The information provided here is for general informational purposes only. While every effort has been made to ensure the accuracy and reliability of the information, it is not intended to substitute for professional advice or judgment. Always exercise caution and perform your own research before taking any action based on the information provided.
We do not assume any liability or responsibility for any errors or omissions in the content or for any loss or damage arising from the use of this information. Be aware of the risks associated with fraud and scams, and consult with a professional if you have concerns or require specific advice.
