Help Desk Technician

Help Desk Technician Wanted!

Company: Match Perfumes
Location: Jeddah, Saudi Arabia
Type: Full-time gig

What We’re Looking For:

– Got a Bachelor’s in IT or something close? Cool, you’re halfway there.
– At least a year mucking around with IT support or helpdesk? Even better.
– Can you actually fix things—hardware, software, networks, all that jazz? Don’t just nod, prove it.
– If you’ve ever used a help desk ticketing system and haven’t thrown your monitor out the window, you’re our kind of person.
– You gotta actually talk to people, not just grunt. Problem-solving skills are a must.
– Oh, and you need to have a valid Saudi Council of Engineers (SCE) membership. Sorry, no workarounds here.

What You’ll Actually Do:

– Answer cries for help (a.k.a. tech support requests), whether someone’s locked out of their email or their computer’s doing its best impression of a toaster.
– Figure stuff out and fix it—fast.
– If you hit a brick wall, kick the problem up to the next level (no shame in that).
– Keep the ticket system updated. Yes, paperwork is annoying, but we all gotta do it.
– Sometimes you’ll help folks from afar, sometimes you’ll have to show up in person—so try not to get lost.
– The goal? Keep people happy and things running. Simple as that.

Send Us This Stuff:

– Your latest CV (PDF, please—don’t make us hunt for fonts).
– A copy of your degree, so we know you weren’t just winging it.
– Proof of your SCE membership.

Think you’ve got what it takes?

Don’t overthink it—just apply. Worst case, you never hear from us. Best case, you’re the hero we’ve been waiting for.