Customer Service Representatives | Jobs in Dubai

Customer Service Representatives | Jobs in Dubai

Job Details

Job Position – Customer Service Representatives

Company Name – Jumbo

Location – Dubai, UAE

Reports to: Store Manager

Are you passionate about customer experience and have DU or Etisalat retail experience? This is your chance to join one of the most reputed Organization in the UAE and grow your career in a dynamic, fast-paced environment!

What You’ll Do:
– Greet & assist customers with products, services & orders
– Process activations, upgrades, SIM swaps & account updates
– Investigate & solve billing/payment issues
– Provide accurate information on DU products, services & promotions
– Record accurate information in CRM & meet or exceed all aspects of service delivery including protocols
– Adhere to KPIs associated with customer experience, happiness & quality of service

What We’re Looking For:
– 1–3 years of DU/Etisalat retail experience
– Excellent communication & problem-solving skills
– Customer-first mindset & empathy
– Goal-oriented, sales-driven & tech-savvy

Email: Glenda.Manguerra@jumbo.ae
Subject line: “Customer Service Representative – Dubai”