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Customer Service Manager Jobs | Pivotal Med Supply Jobs Sandy Springs

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Pivotal Med Supply

Customer Service Manager Jobs | Pivotal Med Supply Jobs Sandy Springs

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About The Job

 

Company Overview:

 

Pivotal Med Supply is a rapidly growing startup focused on revolutionizing the medical supply industry through technology. Based in Sandy Springs, Georgia, we are dedicated to improving patient care with cutting-edge technology and exceptional service.

 

Job Description:

 

We are seeking a dynamic Assistant Customer Service Manager to join our team and support our Director of Customer Service. This role is perfect for a tech-savvy leader who thrives in fast-paced startup environments and is proficient in using modern technologies and CRM systems, specifically Dynamics 365.

 

Responsibilities:

 

  • Support a team of customer service representatives to deliver outstanding service to our customers.
  • Provide reporting & analytics on Customer Service operations.
  • Identify & analyze Data-related discrepancies within Customer Service systems.
  • Implement innovative customer service strategies to enhance efficiency and effectiveness.
  • Train and mentor team members on Dynamics 365 CRM, ensuring they are proficient and maximizing its capabilities.
  • Collaborate with IT and Operations departments to enhance technology-driven customer service solutions.
  • Monitor performance metrics and analyze data to inform decision-making and report to senior management.
  • Ensure compliance with all company policies and procedures.

 

Qualifications:

 

  • Proven experience as an Assistant Customer Service Manager or similar role, preferably in a startup environment.
  • Strong technical skills, with proficiency in Microsoft Dynamics 365, Office, Outlook, and Excel.
  • Excellent communication and interpersonal skills, with strong organization & coordination skills.
  • Demonstrated ability to embrace and implement new technologies.
  • Experience in developing and implementing customer service SOPs.
  • Ability to work under pressure and adapt quickly to changes in a dynamic business environment.

To apply for this job please visit www.linkedin.com.

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