Customer Service Manager Jobs | Pivotal Med Supply Jobs Sandy Springs

Company Overview:

Pivotal Med Supply is a rapidly growing startup focused on revolutionizing the medical supply industry through technology. Based in Sandy Springs, Georgia, we are dedicated to improving patient care with cutting-edge technology and exceptional service.

Job Description:

We are seeking a dynamic Assistant Customer Service Manager to join our team and support our Director of Customer Service. This role is perfect for a tech-savvy leader who thrives in fast-paced startup environments and is proficient in using modern technologies and CRM systems, specifically Dynamics 365.

Responsibilities:

• Support a team of customer service representatives to deliver outstanding service to our customers.
• Provide reporting & analytics on Customer Service operations.
• Identify & analyze Data-related discrepancies within Customer Service systems.
• Implement innovative customer service strategies to enhance efficiency and effectiveness.
• Train and mentor team members on Dynamics 365 CRM, ensuring they are proficient and maximizing its capabilities.
• Collaborate with IT and Operations departments to enhance technology-driven customer service solutions.
• Monitor performance metrics and analyze data to inform decision-making and report to senior management.
• Ensure compliance with all company policies and procedures.

Qualifications:

• Proven experience as an Assistant Customer Service Manager or similar role, preferably in a startup environment.
• Strong technical skills, with proficiency in Microsoft Dynamics 365, Office, Outlook, and Excel.
• Excellent communication and interpersonal skills, with strong organization & coordination skills.
• Demonstrated ability to embrace and implement new technologies.
• Experience in developing and implementing customer service SOPs.
• Ability to work under pressure and adapt quickly to changes in a dynamic business environment.