Customer Service Associate Jobs | Prudential Financial Jobs Fairfield County

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About The Job

Job Classification:

The Office of Servicemembers’ Group Life Insurance (OSGLI) administers the Servicemembers’ Group Life Insurance program (SGLI). SGLI offers life insurance products to active-duty service members, Veterans, and their families. Prudential has been aiding our service members since 1965.

Prudential is interviewing for the Office of Servicemembers’ Group Life Insurance (OSGLI) Customer Service Center, which handles all correspondence and phone calls to and from service members, veterans, and their families. This position is accountable for explaining benefit coverage, documenting, and investigating complaints.

Essential Job Functions:

Provide information to policy holders, parents, spouses, and beneficiaries.
Receive, evaluate, and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts, and procedures.
Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting.
Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing
Assess needs and suggest/promote alternative products or services.
Handle most calls and transactions independently, escalate calls properly when appropriate.
Practical assimilation of Prudential’s Leadership Competencies

Qualifications

1-3 years of directly related customer service experience and well-developed transaction processing experience.
College degree or equivalent business/military experience preferred.
Strong people skills with an ability to think like the customer.
A passion for delivering top quality service.
Proven record of dependability, punctual and reliable attendance is critical to the success of a fast moving, inbound service center.
Ability to learn and retain a significant amount of technical information in a relatively short period of time.
Receptivity to detailed performance feedback
Proficiency with a keyboard and window-based applications, including Internet.
Proven self-motivation skills.
Active listening skills
Excellent oral and written communication skills
Ability to excel in a team environment, as well as work well independently.
Excellent organization and prioritization skills

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

Market competitive base salaries, with a yearly bonus potential at every level
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
Retirement plans: 401(k) plan with company match (up to 4%)
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.

To apply for this job please visit www.linkedin.com.