Customer Service Agent Jobs In Ajman | Trust Wallet

Customer Service Agent Description

We are seeking a dedicated Customer Service Agent to join our team and deliver exceptional support to our customers. In this role, you will be the primary point of contact for customer inquiries, complaints, and support requests. You will handle a range of customer interactions, ensuring their issues are resolved efficiently and effectively while maintaining a positive experience.

Key Responsibilities:

– Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
– Provide accurate information about products, services, and company policies.
– Handle customer complaints and resolve issues with empathy and tact.
– Process orders, returns, and exchanges in accordance with company policies.
– Maintain detailed records of customer interactions and transactions.
– Identify and escalate priority issues to the appropriate departments or supervisors.
– Follow up with customers to ensure their issues are resolved to their satisfaction.
– Contribute to the development and improvement of customer service processes and procedures.
– Stay informed about product updates and company changes to provide accurate support.
– Participate in training and development opportunities to enhance customer service skills.

Qualifications:

– High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
– Proven experience in a customer service role or similar position.
– Excellent communication skills, both verbal and written.
– Strong problem-solving abilities and the ability to remain calm under pressure.
– Proficiency in using customer service software and tools.
– Ability to work effectively in a team environment and independently.
– High level of professionalism and a commitment to providing outstanding customer service.
– Flexibility to work various shifts, including evenings and weekends if required.