Collection Specialist Jobs | January Jobs United States

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At January, we’re transforming the lives of borrowers by bringing humanity to consumer finance. Our data-driven products empower financial institutions to streamline their collections, providing borrowers with straightforward and compassionate solutions to regain financial stability and control over their lives. We’re not just expanding access to credit. We’re restoring dignity and paving the way for millions to achieve financial freedom.

We’re seeking a Collection Specialist for a temporary role on our team. This individual will be responsible for making outbound phone calls to borrowers to assist them in resolving their debt and will oversee our internal collection efforts, including the development and implementation of strategies for improving liquidation, borrower satisfaction, and client satisfaction. This position is intended for someone who is willing and able to handle high outbound call volumes while navigating multiple software systems.

Your Impact

Manage outbound calls to borrowers with the objective of addressing their needs to resolve their account. You will use Five9 dialing software and January’s proprietary system to document communications and facilitate payments on behalf of borrowers.
Contribute to January’s contact center outbound call procedures and processes, raising the bar for how we interact with borrowers.
Improve existing contact center processes. You will assist in evaluating outbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals.
Inform future product improvements. You will gather user feedback through your use of January’s system and communication with borrowers.
Understand and adhere to all federal and state collection and consumer protection laws and regulations, as well as our internal policies and procedures.

You May Be a Fit If You Have

2+ years of consumer debt collection, cold calling, and/or sales (outbound preferred) experience
A proven track record of high performance
Comfortable conducting phone conversations about sensitive financial matters
Experience communicating with customers with empathy and respect
Excellent negotiation and problem-solving skills
Works well under pressure in a fast-paced, high-volume environment

Nice To Have, But Not Required

Experience with Five9
Experience working in a remote environment

January believes in doing its part to help close the wage gap that continues to plague much of the US workforce. We offer transparent and equitable compensation packages to all existing and future January team members.

Our compensation range for the Collections Specialist role is $50,000 to $55,000. We determine the final package by considering experience, applicable education and training, and relevant skills derived throughout our interview process.This role also includes a competitive equity package, giving you a chance to feel true ownership of your work.

January prioritizes the safety and well-being of our team members and, as such, requires all employees who work from or visit a January office to have proof of COVID-19 vaccination or provide a valid medical or religious exemption.

What We Can Offer You

Pet-friendly office (only in NYC, for now!)
Competitive equity packages, giving you a chance to feel true ownership of your work
Flexible PTO so you can take the time you need to rest and recharge
Hybrid work model, where our team comes in 3x a week
Flexible work hours for better work/life balance
12 weeks fully paid new parent leave program for all employees to enjoy bonding time
Free lunches for team socializing activities
Annual learning and development budget to invest in your professional growth
401k so you can invest in your future
Gym membership reimbursement
Medical, dental, and vision insurance
Free access to One Medical
Free access to the mental well-being platform Spring Health plus 3 free virtual sessions with a Spring Health licensed therapist
Commuter benefits for your travel to/from the office
Endless growth opportunity and the ability to take on new and exciting challenges

To apply for this job please visit www.linkedin.com.