Branch Coordinator | Jobs in Dubai

Branch Coordinator | Jobs in Dubai

Job Details

Job Position – Branch Coordinator

Company Name – Al Fuad Exchange

Join our operations team in the Dubai Back Office.

Requirements:
– Bachelor’s degree in the disciplines of Business Administration, Finance, or related field.

– Highly preferred experience in banking, finance, or exchange house operations.

Responsibilities:

– Branch Operations Oversight: Monitor daily transactions for accuracy and adherence to procedures. Track cash handling and ensure compliance with SOPs. Maintain communication with branch managers on operations and customer needs.

– Performance Monitoring & Reporting: Review branch performance reports to identify underperformers. Prepare reports on operational trends and branch efficiency.

– Compliance & Regulatory Oversight:  Ensure compliance with AML, KYC, and internal policies. Conduct audits and follow up on findings.

– Staff Support & Guidance: Provide support for operational challenges and escalate customer complaints. Facilitate communication between branches and head office.

– Process Improvement & Project Implementation: Identify inefficiencies and recommend best practices. Support new system rollouts and branch upgrades.

– Customer Service & Issue Resolution: Ensure high-quality customer service and timely resolution of complaints. Collaborate with departments to address complex issues.

– Training & Development: Conduct staff training on operations and compliance. Monitor performance and support professional development.

– Communication & Coordination:  Act as a liaison between branches and the head office. Share updates and coordinate emergency responses.

Email : cv@alfuadexchange.com