Bell Attendant Jobs In Ajman | Avani Hotels and Resorts

Bell Attendant Description

We are seeking a courteous and professional Bell Attendant to join our hospitality team. As a Bell Attendant, you will be responsible for providing exceptional service to guests by assisting with their luggage, offering information about the hotel and surrounding areas, and ensuring a welcoming atmosphere. Your role is crucial in creating a positive first impression and enhancing the overall guest experience.

Key Responsibilities:

– Greet guests warmly upon arrival and departure.
– Assist with luggage handling, including loading and unloading bags from vehicles and delivering them to guest rooms.
– Provide guests with information about hotel amenities, services, and local attractions.
– Offer personalized service by addressing guests by name and anticipating their needs.
– Ensure that guest luggage is handled with care and properly stored when necessary.
– Escort guests to their rooms, explaining room features and hotel services.
– Maintain a clean and organized bell desk and storage area.
– Coordinate with the front desk and housekeeping to ensure seamless guest service.
– Respond promptly and professionally to guest requests and inquiries.
– Report any maintenance issues or safety concerns to the appropriate departments.
– Assist with valet parking and other guest services as needed.

Qualifications:

– High school diploma or equivalent.
– Previous experience in a customer service or hospitality role is preferred.
– Excellent communication and interpersonal skills.
– Strong customer service orientation with a friendly and approachable demeanor.
– Ability to handle luggage and lift items up to 50 pounds.
– Knowledge of local attractions and services to provide guests with accurate recommendations.
– Professional appearance and grooming.
– Ability to work flexible hours, including evenings, weekends, and holidays if required.